ITIL and Its use in IT Service Delivery

The ITIL abbreviation stands for IT Infrastructure Library.

 

ITIL Service Lifecycle Modules are:

1.Service Strategy (SS)

2.Service Design (SD)

3.Service Transition (ST)

4.Service Operation (SO)

5.Continual Service Improvement (CSI)

ITIL Service Capability Modules are:

1.Planning, Protection and Optimization (PP & A)

2.Service Offerings and Agreements (SO & A)

3.Release, Control and Validation (RC & V)

4.Operational Support and Analysis (OS & A)

 

Certification Path :

 

Ø  ITIL Foundation

Ø  ITIL Intermediate Level

Ø  ITIL Managing Across the Lifecycle

Ø  ITIL Expert Level

Ø  ITIL Master Qualification

 

Deming created this PDCA cycle in the early ‘50s as a guide for process improvement in manufacturing environments, proving that it worked in Japan. It seems a bit simplistic but it produces steady, continual improvement with almost no backsliding over time.

 

1.       Plan – Develop a plan for exactly what you want to improve. Keep it S.M.A.R.T. (specific, measurable, achievable, relevant, time-bound). Because this will no doubt involve changing something, be sure to also consider and manage risk.

2.       Do – Do it. (This differs greatly from the paralysis-by-analysis method employed by many people who never take risks).

3.       Check – Immediately evaluate the results. What went well? What didn’t?

4.       Act – Based on the evaluation, implement changes to the next plan. When satisfied that your organization has accomplished all it can from this cycle, start again. Improvement equals better but not perfect.